PURE WEIGHT LOSS REFUND INFORMATION
(FranchisePick.Com) If you are a Pure Weight Loss customer who is owed a refund for prepaid Pure Weight Loss program fees, incentives and/or food products, here’re some things you can do.
Contact Your local Pure Weight Loss center
The centers are open limited hours M W F & Sat until January 4, when they close for good. If you are owed food products they may have some on hand, or else you’ll need to get a refund request. Be nice… the employees were just as shocked as you… and they’re out of a job.
Get a Refund Request from your local Pure Weight Loss center
A Pure Weight Loss customer service representative I spoke to today recommended getting a Refund Request form from your local center and filling it out and submitting it to the corporate office in PA as soon as possible. She said the centers are open limited hours M W F & Sat until January 4, when they close for good. Processing could take up to 8 weeks.
Contact the Pure Weight Loss corporate office
Contact the Pure Weight Loss customer service line at 1-877-524-3571 and/or email them at custservice@pureweightloss.com. (The rep I spoke to was very nice. She would be out of work after Jan. 4. When she learned I was local, she asked if I was hiring. You may want to act quickly.)
Contact Your Credit Card Company
If you paid with a credit card, call the credit card company and explain the situation. Be ready with the specifics of what you paid for that you didn’t receive. They may be able to charge back the merchant’s account and issue you a credit. It’s an advantage of paying with credit cards.
Contact Your State Attorney General
Here are the website addresses and full contact information for the Attorney General for all 50 states:
Contact List of State Attorneys General
NY Attorney General Complaint Form (.pdf)
Contact the PA Attorney General
This is the home state of Pure Weight Loss and has been fielding complaints.
PA Attorney General Website - Consumer complaints
PA Attorney General Complaint Form (.pdf)
Contact information for Pure Weight Loss: LA Weight Loss / Pure Weight Loss, 747 Dresher Rd., Ste. 100
Horsham, PA 19044-2247 PA Toll Free 888-247-5077
File a Complaint with the Federal Trade Commission
This probably won’t get you a refund, but you may feel better.
IF YOU HAVE OTHER SUGGESTIONS OR CAN SHARE YOUR EXPERIENCE PURSUING A PURE WEIGHT LOSS REFUND, PLEASE LEAVE A COMMENT BELOW.
Also read:
HOW MUCH DOES PURE WEIGHT LOSS OWE YOU?
PURE WEIGHT LOSS CUSTOMERS: SHARE NEWS & OPINIONS HERE
Pure Weight Loss Employees Get Pink Slips for the Holidays
Pure Weight Loss (L.A. Weight Loss) to Close All 400 Locations
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POSTED IN: PURE WEIGHT LOSS, xBuyer Beware
48 opinions for PURE WEIGHT LOSS REFUND INFORMATION
Kris Bruen
Dec 29, 2007 at 7:09 am
I was informed by a friend yesterday about the closing after the center closed at 1pm. I went this morning for 8 am and found a note saying for this past week they were only open wed and yesterday til 1pm. I work a full time job. They were not opened this morning. So they have not even called me and I was told they were only calling those clients who had been in recently. So If they are not open next week except for possibly Wednesday how are they going to have the form for clients to fill out especially if they don’t have friends like I did so that they know this is even going on. Plus I was told there are no lites only breakfast bars. Of which when I was on the diet for about 3 months they told me I shouldn’t really get those for they are starch and they count as too much start when you are at the purple level. So why would I trade my money for those? I’m upset that they are not making themselves available at all for people to come in. Nor are they contacting people in a timely manner. If you don’t know you lose. They should be on those damn phones calling all those clients and staying open normal hours to help them out that is if the employees really care and feel bad.
Kathryn
Dec 29, 2007 at 3:56 pm
I have been going since 2005 and always felt it was successful. I lost 30 then had a baby and was on my second go around losing the 30 ( i am only 20 in) when I switched to Pure online which i was doing monthly and purchasing products as I needed them. thank goodness I did not pay for a year of the online service. It is a shock because I think it really does work and has helped many.
Connie
Dec 31, 2007 at 8:16 am
This is why we swithced to our own food in the proper portions. You can do portionpals (www.portionpal.com) You can even put in a “Sorry about Pure” discount code of # 678 and save 10%. They work really good.
PURE WEIGHT LOSS REFUND INFORMATION at PIGASYS
Dec 31, 2007 at 3:06 pm
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Lynn
Jan 2, 2008 at 5:56 pm
I went to the Bala Cynwd office on 12/31/07 and they were already closed they owe me 680.00 and the only reason I know they were closing is a friend of mine told me They didn’t mail out any info or the refund forms
Crystal Allen
Jan 3, 2008 at 1:20 pm
I have been an off and on member since 2002. I had success on the program in the past . I lost 50lbs. It really upsets me that I was not notified of the closing. I have several weight loss weeks as well as 6 weeks stabilization and 52 maintence weeks left. I also have over 10 boxes of the Lite Bars left. It really upsets me that I will not probably get a refund. I mean they claim they will mail out a refund form but, what are the chnaces that everyone will be refunded probably. I think there sould be a law suit against the corporate office. I’m annoyed and upset.
Jennifer Hunt
Jan 3, 2008 at 2:29 pm
This is such BS! I went in after being very ill for a month and the sign on the door said they had been closed and there was not a thing in the building! The number for customer service is pointless!!! NO ONE answers, returns calls, NOTHING! THIS WAS A HUUUUUUUUUUUUUUGE scam! They took people’s money and RAN! Luckily, almost all my time with LA Weightloss is up… I am sure I have money to be refunded, but how am I to do that when I can’t even get a hold of anyone!?!?!?! I hope the company realizes that they are in for a serious lawsuit!!!!!!!
carolyn walter
Jan 3, 2008 at 7:17 pm
i to invested a lot of money to find the center closed im owed a lot of bars im all for a suit
Sandy Pittsley
Jan 4, 2008 at 8:58 am
My daughter started working at PWL Aug.28 as well as being a client. No one knew about the closing..On Dec.12 thats when they received the call..Talk about a shock. She cried as she loved her job and her clients. PWL is NOT going to send anything out to anyone, my daughter is also losing her health plan as PWL isnt offering anything. I sent a package back to them Dec6th..$229.95..they told me i woul b reimbursed in 15 days..Never got my money and just found out NO refunds have been sent out as Co-op has them and doesnt know when there going out. I feel for everyone, but not the CEO..Very insensitive…Trust me no one knew until that phone call came on Dec. 12. So plz dont wait for mail PWL isnt sending anything..That shows how much they cared. Call 1-877-524-3571 call after 12 noon-5pm est…Stay on the line u will get someone & request a refund. God Bless us all..Trapped, shocked, etc.
ju
Jan 5, 2008 at 5:47 am
My account was suspened per my doctor from December 1, 07 only for one month. I called Jan 4th to tell them I was returning on Jan 5, 08 find that they were closing that day. I needed my client Id # from them. I could not even get that. I was on my way to work and could not go into an office before 1:00 pm, which is the time they were closing. When I called the representative said they were busy and to call back. I did not get an answer. They still owe me 10 weeks. I feel they were awful.
ju
Jan 5, 2008 at 5:49 am
They still owe me 10 weeks. I am so upset. I could not get the bars. They are awful.
Tami
Jan 5, 2008 at 5:32 pm
LA Weightloss was a huge success for me. I lost 70lbs, but am devastated by their abandoment of my services prior to my completion of weight loss. I still have to loose the remaining few pounds, need their advisement on the transition into stabilization and then the full year of maintainance which I was required to pay UPFRONT over a year before hand. I feel bad for the employees who were given no more notice than the clients. Problem now is, they will probably find another job and without the stabilization and maintainance, I will probably find the 70lbs I lost!! This is DEVASTATING. I want the service, not a refund.
P.S. INTEREST should be included being they took and kept my money so far in advance. THIS was a terrible ending to a great and successful program.
Margarita
Jan 6, 2008 at 1:59 pm
Very frustrating for those like me that feel abused with all this situation.
I enrolled on November 30, 2007, starting treatment on December 4, 2007, I paid the whole year of treatment by using the credit card they offered me Care Credit, now I am receiving the statement to pay , I don’t know where to go, and to whom adress my concerns, my refund request was sent on December 21, 2007 to the corporate office, and no body has sent me anything as proof of my refund received.
I’m in south florida, but I can’t find others under the same circunstances I am.
I’m all for a lawsuit
Tracey Means
Jan 7, 2008 at 4:12 pm
I am irate about this! I can’t believe this. I had placed such high hopes on my weight loss efforts. I was so sure that this would be it for me. You know? I was on LA Weight Loss about 6 years ago and I lost 105 pounds!!!! So I know it works!!! I didn’t do maintanence and I found myself having to come back to loose it again this time, I was 50 pounds in and they told me they were closing. I had over 100 pounds left to go!! I don’t know if I can afford Jenny Craig, Nutrisystem, or Medifast, as they all require you to purchase their food. I joined LA because they didn’t and for the one-on-one counseling. So I am bummed. I feel that I have been sabotaged!! Surely, there should be some legal action against this! Please keep me informed!
alicia rosato
Jan 8, 2008 at 10:01 am
i was a member for over a year , kept starting and stiopping. each time i went back i rebought the weeks i lost, i called and cancelled my contract the week of nov 20,2007, the regoional manager said she would process my paperwork and refund in approx 8 wks. refund still not here at 7 wks so i tried to call. low and behold all centers are closed and i have no refund. if a lawsuit starts please let me know as i want to be involved. they took our money and it isnt theirs. when i cancelled is till had 6 weight loss weeks, 6 stablization and 52 maintenance weeks paid for, since i kept repaying when i came back i was always current, never even got into stablization. i also have 4 boxes of the 14 bars they owed me for. any lawsuit starts please email me at [email withheld] so i can be on the bandwagon. in my opinion they are thieves plain ans imple, forget getting anyone on the phone, its impossible
Pure Weight Loss is Pure Frustration for its Abandoned Customers
Jan 10, 2008 at 2:11 am
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Pure Weight Loss is Pure Frustration for its Abandoned Customers at PIGASYS
Jan 10, 2008 at 2:44 am
[…] PURE WEIGHT LOSS REFUND INFORMATION […]
JAMIE
Jan 13, 2008 at 9:32 pm
PURE WEIGHT LOSS OWES ME ABOUT $500. PLEASE ANYONE KEEP ME INFORMED WITH ANY NEWS ON REFUNDS
PENNY
Jan 16, 2008 at 8:55 am
Sent email to pureweightloss. receive no respond. Called the # busy signal. Been trying to get a refund application. They have 26 boxes of lite that are paid in full. That they still owe me for. I also never received any type of info about them closing until after the fact. Please keep me post if anyone receive or get in touch with them about the refund.
PENNY
Jan 16, 2008 at 8:56 am
. They have 26 boxes of lite that are paid in full. That they still owe me for. I also never received any type of info about them closing until after the fact. Please keep me post if anyone receive or get in touch with them about the refund.
PATTI
Jan 21, 2008 at 8:22 pm
I’M FOR A CLASS ACTION LAWSUIT…HOW DO WE DO IT?
LOVE
Jan 23, 2008 at 3:44 am
A female at the center called me in December just befor the holidaysto come in to the center to purchase more products. I avised her I will return to the center after the holidays and not one time did she avised me of the center closing . Than after a couple of days passed i tried calling the center no answer and no message left to avised the client of the closing and I am very upset do to this was SOMETHING I JUST STARTED I WAS LOOKING FORWARD TO
Todd
Jan 31, 2008 at 6:34 pm
Don’t bother sending in the refund form work to the company. We just received our Certified Mail that required a signature back to us. I have closed our credit card account and have filed a complaint with them. I am also in the process of filing with the Attorney Generals Office.
B. Janie Miller
Feb 2, 2008 at 2:37 pm
I just want to let everyone out there know, that the Attorney General’s office of PA has filed a class action lawsuit against Pure Weight Loss. I had contacted them in Dec about myself. They want everyone who has been duped by this company to get in touch with them and especially those who were sold contracts after DEC 15th! Thanks.
Charmaine
Feb 2, 2008 at 2:47 pm
I sent in the refund applications for $532 via certified mail, return receipt requested. I got my letter back two weeks later saying “undeliverable” marked on it. My husband, a postmaster, said that probably no one would sign for it.
Maureen
Feb 3, 2008 at 1:48 pm
I joined in July 07′ paid over 500 dollors come back for Christmas break and they weree closed. No signs on the door no number to call! Since then I have called and left numerous numbers and got no response, just yesterday I got the refund application. Very very disappointed I feel robbed!
Lori
Feb 4, 2008 at 4:26 pm
I joined in June 2006 when it was LA Weight Loss. I too have invested a lot of money. When they became Pure Weight Loss, I bought more Lites and I am owed a lot of boxes. I also cannot get any response from the phone numbers that I call. I would like to get in a class action law suit. I am in Ohio. If anyone has information would you please forward to me.
Lisa
Feb 5, 2008 at 5:38 pm
I just recently went to the center to pick up bars due to me after quitting 4 years ago. I signed up in 2003 and thought it was a scam so quit in 2004. I lost weight but the people advising me where horrible and could not lose weight themselves. WHEN I TRIED TO QUIT THEY WOULD NOT REFUND MY MONEY FOR THE BARS THAT I DID NOT EVEN PICK UP YET. I AM STILL OWED 28 BOXES. I HOPE THAT SOMETHING IS DONE TO THESE CROOKS!!!!!!!!!!
Crystal
Feb 5, 2008 at 7:54 pm
If anyone gets exact information regarding the class action suit and who to contact please place it on the message board?? I would like to be part of the suit. Pure Weight Loss have to pay for what they did to people!!
B. Janie Miller
Feb 9, 2008 at 10:53 am
I posted the phone number to contact the PA Attorney General’s Office, but it was not printed in my blog. You may have to be proactive and call the telephone operator to get the phone number or fill out the PA Attorney General’s office complaint form and they will get in touch with you.
Cecilia W
Feb 12, 2008 at 3:38 pm
I was notified after the closing - have wks left, bars, etc. Alot of money lost. Very interested in lawsuit.
Barbara M
Feb 18, 2008 at 7:08 am
I found out after the center opened and they owe me weeks and bars. I just requested the forms from Attorney General’s office to file my complaint. I’m hoping justice will be served!
Penny(Jan 16 comment follow-up
Feb 20, 2008 at 5:19 pm
Received a letter back from the Attorney General. It advise me to dispute the charge with my credit card provider. Since I use the CareCredit Card I call there customer service and I was advise that several other people has call and dispute there remaining balance. I was advise they would send out a dispute form an will be working on trying to get the refnded that is due back to us. And make sure to keep a copy and send back to the Attorney General if refund is refuse
carolyn
Feb 21, 2008 at 6:00 pm
Having been a successful LA Weightloss member in the past, I re-signed with Pure Weightloss in Nov07. I too paid several hundres of dollars for weeks and products that I haven’t had the chance use. I called Care Credit and they have an entire department working on PureWeightloss disputes. Care Credit is part of General Electric (ie The Big Boys) and I was informed clients who have already filed disputes were getting money back now. I would definitely call the credit card company if you used one to pay for servics
connie
Feb 24, 2008 at 8:00 am
My mom and I went to LA a few years ago and again joined this past year, both times we lost our weight.My mom just got a letter saying they were going bankruptcy.I went on the internet and found this web page. I not sure what to do.My mom and I are shocked, no one at the pure weight center ever said a word.
Linda
Feb 28, 2008 at 11:12 am
I am in for a class action law suit. I too have spent a lot of money up front and have not recieved product. If anyone has a viable phone number or contact person to wrap this mess up I would greatly appreciate it.
Carolyn Cerda
Mar 14, 2008 at 10:35 am
From what
From what I understand there is a Creditors meeting on March 14th somewhere in PA. I’m in Illinois. I’m not getting any help from anywhere.
If anyone knows what’s going on, pleaese E-mail me.
I’ve sent the necessaru forms about Center closing Certified Mail. They received before they went bankrupupt I ahaven;t seen a cent. No letters nothing.
Since then I sent a form to the Circuit Court for Bakcruptcy in at
http://www.paeb.uscourts.gov/pages/clerk/pureweightlossinfo.html.
If anyone has any information about class action suit or any other avenue, please e-mail me.
Thanks
Carol from Chicago
dana
Mar 14, 2008 at 12:36 pm
I am also out to the tune of $1100. I tracked down the address of the owner Vahan Karian through the help of a story ran on Channel 6 Action News. You should see the house this guy lives in in Ambler, PA….beautiful to say the least. That really set me off. I filed a small claims case against him personally as the owner of the company with the Camden County courts yesterday.
Mary Ann Whistler
Mar 16, 2008 at 3:08 pm
I am only owed $180, but have received nothing. I have 20 boxes of Caramel Crunch Bars and 9 boxes of Lemon Biscotti’s. If anyone wants them, they can have them and pay shipping only. I am doing Weight Watchers now and don’t want them. I hate to see them go to waste.
PATTI
Mar 17, 2008 at 10:02 am
Mary Ann…I will take you up on that offer…please email me at eightafter8@hotmail.com
Cori
Mar 27, 2008 at 1:34 pm
I need info about who to contact in NY about the LA weightloss/Pure Weightloss problem. I am owed many many boxes of LA lites and I do not know who to contact about it. If anyone has info please let me know. i am out a lot of money.
Sandy
Mar 28, 2008 at 8:42 am
Cori,
You have to fill a form out for the AG in NY…http://www.oag.state.ny.us/health/complaint_form.pdf..Also fill out a form from the AG in PA…http://attorneygeneral.gov/uploadedFiles/Complaints/BCP_Complaint_Form.pdf
E-mail me if u wish & will send links in mail..Talked yesterday to Jerry from AG in PA…What he told me was not good and shocking…I hope this helped.
Cori
Mar 31, 2008 at 5:41 pm
Sandy- Thanks for the info. I was able to download the ny form but not the PA form. What did you find out from Jerry at AG’s office in PA? Do you have any contact numbers for any one for me to call? The form in NY has to do with health insurance- is that the right form? I didnt use my health ins for the program.. Let me know if u get a chance. Thanks again. Cori
Connie Warren
Apr 17, 2008 at 6:19 am
I stopped by my local center to find that they were closed and nothing inside. When I got home I went to the web-site and learned they had filed bankruptcy. I was shocked. I wish someone from the center I was going to would have called all their clients to inform them of this so I could have stopped by and picked up my remaining 16 boxes of Lite Bars I already paid for. Does anyone know how I can possibly get a refund for the Lite Bars? Also, does anyone need the following products? I will sell them for $5.00 a bottle plus shipping and handling. I just hate to see them go to waste. They weren’t cheap as you know.
Vita-Max, Esstenial Fatty Acids, Reduce Plus and Calcium Chews. Thank you…Connie
Diane Jenkins
Apr 17, 2008 at 11:29 am
Why can’t someone do something about this company? I mean with all the press surrounding it and so many unhappy customers ripped off, how are they still operating in some markets?
Diane
Connie Warren
Apr 29, 2008 at 8:12 am
Has anyone heard form the company or received a refund for products they purchased? I think the company should refund its clients. We went to them in good faith andnow they leave their clients high and dry. Their clients should have been informed by their local center as to what was happening so as to pick up the products already paid for.
sean
Jun 14, 2008 at 8:44 am
Attention Victims of Pure Weight Loss: Don’t get mad… Get even!
DEAR VAHAN is new website where former members and employees of Pure weight loss (formerly LA Weight Loss) can write a message to be delivered to Pure Weight Loss CEO Vahan Karian (aka Vahan Karabajakian). Share your experience, feelings and opinions of Pure Weight Loss’ business tactics with Mr. Karian, state & federal officials, and the world. (You can also comment on L.A. Weight Loss)
He’s got a chunk of your money. Why not give him a piece of your mind, too? Visit DEAR VAHAN.
Mary Ann
Jun 14, 2008 at 1:59 pm
I don’t know if anyone else filed a complaint with the Attorney General of Pennsylvania. I did and just received a response saying that Pure Weight Loss is in violation of their Consumer Protection Law and they have filed a lawsuit against them seeking full restitution for all customer complaints, along with civil penalties of up to $1,000 per violation, or $3,000 for Senior Citizens. They said they would keep me informed periodically of the status of the case.
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